Privacy Policy
Your privacy is important to us. This Privacy Policy explains how promoroute collects, uses, and protects your personal information when you use our services.
Information We Collect
We collect various types of information to provide and improve our services to you. The information we collect includes:
Personal Information
- Contact Details: Name, email address, phone number, and postal address when you contact us or create an account
- Account Information: Username, password (encrypted), and profile preferences
- Communication Records: Messages, inquiries, and correspondence with our support team
Automatically Collected Information
- Usage Data: Pages visited, time spent on site, click-through rates, and navigation patterns
- Cookies and Tracking: Small data files that help us provide a better user experience
Quick Overview
How We Use Your Information
Service Provision
To provide, maintain, and improve our services, process transactions, and fulfill your requests for our products and services.
Communication
To contact you regarding your account, respond to inquiries, provide customer support, and send important updates about our services.
Analytics & Improvement
To understand how our services are used, analyze trends, and improve the functionality and user experience of our platform.
Marketing
To send promotional materials, newsletters, and information about new services that may interest you (with your consent).
Security & Protection
To protect our services from fraud, abuse, or other harmful activities, and to ensure the security and integrity of our systems.
Legal Compliance
To comply with legal obligations, respond to lawful requests, and enforce our terms of service and other agreements.
Information Sharing & Disclosure
We Do Not Sell Your Personal Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:
Service Providers
Trusted third-party vendors who assist us in providing our services, subject to strict confidentiality agreements.
Legal Requirements
When required by law, court order, or to protect our rights, property, or safety, or that of others.
Business Transfers
In connection with mergers, acquisitions, or sale of assets, with appropriate notice and protections.
Consent
With your explicit consent for specific purposes not covered by the above.
Your Rights & Choices
We believe you should have control over your personal information. You have the following rights regarding your personal data:
Access & Portability
Request a copy of your personal information in a portable format.
Correction & Updates
Update or correct your personal information to ensure accuracy.
Deletion
Request deletion of your personal information, subject to legal obligations.
Opt-out & Restrictions
Object to certain processing or restrict how we use your information.
How to Exercise Your Rights
Response Time: We will respond to your request within 30 days. For complex requests, this may be extended by an additional 30 days with notification.
Data Security & Protection
Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols to prevent unauthorized access.
Secure Infrastructure
Our servers are protected by firewalls, intrusion detection systems, and regular security audits to maintain the highest security standards.
Access Controls
Strict access controls ensure that only authorized personnel can access your data, and all access is logged and monitored.
Data Retention
Account Information
We retain your account information for as long as you maintain an active account with us, plus a reasonable period thereafter for legal compliance and business purposes.
Usage Data
Usage data is typically retained for 24 months, after which it is aggregated and anonymized for analytical purposes.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and improve our services. You can control cookie preferences through your browser settings.
Essential Cookies
Required for basic site functionality, including login and security features.
Analytics Cookies
Help us understand how visitors interact with our website to improve performance.
Marketing Cookies
Used to deliver relevant advertisements and measure campaign effectiveness.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.
Transfer Mechanisms
- Adequacy decisions by relevant authorities
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules (BCRs)
- Other approved transfer mechanisms
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Our Address
125 King's Road, Chelsea
London SW3 4RP
United Kingdom
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:
Your continued use of our services after the posting of any changes constitutes your acceptance of such changes. If you do not agree to the updated policy, please discontinue use of our services.